area of ​​responsibility

• Customer support and advice regarding products and services
• Handling customer inquiries and complaints via telephone and email
• Ensuring high customer satisfaction through fast and precise solutions
• Collaboration with internal departments to optimize processes
• Maintenance and updating of customer data in internal systems
• Creating reports and analyses to improve service quality
• Support in the implementation of projects in the area of ​​customer service
• Identification and forwarding of improvement suggestions

Requirements profile

• Experience in customer service or a comparable position
• Excellent communication skills in German and ideally English.
• Confident handling of common IT systems and CRM tools
• Customer-oriented mindset and problem-solving skills
• High level of responsibility and initiative
• Teamwork skills and organizational skills