Customer Success Manager (Mid-Level & German Speaking)

at  Atlas Metrics GmbH

Join Atlas Metrics on our mission is to make the sustainability impact of companies fully transparent.

We’re building the market-leading technology platform for organizations to track their Environmental, Social, and Governance (ESG) data and manage their sustainability performance.

• ️Join a team of talented sustainability experts, software engineers, and product builders!

  Series A stage, backed by top VCs including Cherry Ventures, B2Venture, and GFC.

REQUIREMENTS

• We’re looking for someone who thrives in a fast-paced, customer-focused environment:
• 1-3 years of experience in Customer Success, Account Management, or a similar role in B2B SaaS, with the ability to understand customer needs and provide thoughtful solutions.
• Higher education, ideally in Business, Data, Sustainability, or related fields.
• Proven track record of growing a client portfolio and achieving retention goals.
• Strategic thinking with the ability to prioritise tasks based on value and interdependency.
• Excellent verbal and written skills in German (mother tongue and English (C1 level) to effectively engage with diverse stakeholders across various levels.

SKILLS AND KNOWLEDGE

• Expertise in reviewing customer objectives and delivering ROI through Success Plans.
• Strong presentation and creative problem-solving skills.
• Familiarity with ESG principles and SaaS platform features (preferred).
• Proficiency with tools like Hubspot, Asana, Notion, and Slack; or experience in process development or operational tasks is a plus.
• Eager to learn, open to feedback, and able to adapt quickly in a fast-paced, evolving environment.

Please refer the Job description for details