Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Success Manager, Mid-Market at Fortive

Bonita Springs, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Relationship Management, Problem Solving, Upselling, SaaS, Organizational Skills, Business Acumen, Project Management, Client Engagement, Revenue Management, Attention to Detail, Communication Skills, Success Planning, Stakeholder Management, Forecasting, Customer Satisfaction

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer's expectation with our product Maintain high customer satisfaction ratings, per company standards Prioritizing and driving resolution on escalated customer issues - You are the Quarterback Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue Recommend appropriate service and pricing structure and generate proposals and contracts Developing success plans for customers that outline their critical success and growth factors Works successfully with all levels of the organization internally and partners externally Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods Lead Executive Business Reviews for top accounts Facilitate on-site client engagements on an as needed basis B.A. or B.S. degree preferred or equivalent experience 2+ years of related experience Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines Proven ability to drive continuous value of products Previous SaaS experience is a plus Experience upselling to existing customers Proven interpersonal management skills and exceptional business acumen Attention to detail, strong organizational skills, and an absolute focus on quality of work

Responsibilities

Establish a trusted advisor relationship with clients to ensure their expectations are met or exceeded. Manage escalated customer issues and drive resolution while owning the overall relationship with assigned clients.