Are you an experienced Customer Success professional looking for a challenging opportunity to join a fast-paced company that values professional growth and values your input? Look no further! Workiz, a dynamic and rapidly growing organization, is seeking a Customer Success Manager to join our team. With a start-up mentality and limitless potential, Workiz offers a supportive and driven work environment where you can excel while having fun.

MINIMUM QUALIFICATIONS:

• 2+ years of Customer Success or Account Management experience, preferably in a SaaS environment.
• Strong experience and proficiency in working with Customer Relationship Management (CRM) software, preferably HubSpot.
• Exceptional multitasking abilities, time management skills, and effective communication (both verbal and written).
• Demonstrated success in building rapport with customers across different levels, primarily through email and phone interactions.
• Strong work ethic and adaptability to thrive in rapidly changing environments.

• Develop and maintain strong relationships with a broad portfolio of strategic customers, serving as their trusted advisor and main point of contact.
• Understand and align with customers’ business objectives, providing guidance on how Workiz can best support their goals.
• Proactively engage with customers to understand their needs, identify areas for improvement, and recommend solutions to optimize their experience.
• Collaborate with cross-functional teams, including Onboarding, Product, and Support, to address customer needs, resolve issues, and drive customer satisfaction.
• Identify and capitalize on upsell and expansion opportunities within existing accounts.
• Serve as an escalation point for customer issues and concerns, providing timely and effective resolution while maintaining a high level of customer satisfaction.
• Stay up-to-date with industry trends, best practices, and competitor activities to provide valuable insights and recommendations to customers.
• Analyze customer usage patterns and behaviors to identify at-risk accounts and develop targeted retention plans to mitigate churn.
  This is a hybrid role working 3 days in office/2 days remote and is open to candidates in the San Diego and Austin areas only.
  Requirements: