Customer Success Manager Middle East at Aikido Security

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Account Management, Churn Prevention, Product Adoption, Onboarding, Technical Debugging, Customer Training, Communication, Workflow Investigation, English Fluency

Industry

Software Development

Description

🌍 We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter. As our first Customer Success manager in the Middle East, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face. Responsibilities Engage with 'accounts at risk' to prevent churn. Drive product adoption and maximize customer value. Escalate complex issues. Debug and resolve workflow issues. Drive onboarding and deployment for new clients. Deliver training sessions to customer teams. Share customer insights with the product team. Medior/Senior profile with prior experience in customer success, technical account management, or a similar role. Tech-savvy, with the ability to debug and investigate technical workflows. Strong communication and proactive, with a "get stuff done". Comfortable working independently and managing multiple priorities. Fluent in English. Available to work on Sundays. What you can expect High-impact position in a fast-growing company Fast growth of responsibility A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details) Flexibility in working hours You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.

Responsibilities

Act as the primary bridge between customers and the platform to drive product adoption and ensure value realization. Focus on preventing churn by engaging at-risk accounts and resolving technical workflow issues.