PERSONAL SPECIFICATION

• Sales and target driven.
• Able to communicate effectively with internal and external customers at all levels.
• Customer success focused and ‘wanting the sale’
• Able to work in a high pressure environment, ever changing and challenging.
• Have a can-do problem solving attitude, being able to deal with all types of enquiries.
• Right first time attitude.
• Excellent customer service skills in order to build lasting relationships with the customer.
• Self motivated and enthusiastic.
• Remains resilient when faced with adversity.
• Ability to work autonomously and through teams.
• Must be an effective time planner with the ability to balance workloads and priorities.
• Must be PC literate to include Microsoft packages.
• Ability to apply set procedures.
• Ability to make decisions within defined role procedures.
• Accuracy and attention to detail.
  Hours are 8.00am - 4.00pm
  Hybrid working
  Job Types: Full-time, Permanent
  Pay: £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Work Location: Hybrid remote in Huntingdon PE29 6X

MAIN PURPOSE OF THE JOB

To increase overall retention by identifying opportunities from the existing customer base. This role requires independent thinking and research skills to identify potential growth opportunities. The successful candidate will be a self-starter with excellent communication skills and will work closely with the Customer Service Manager Team.

KEY RESPONSIBILITIES

• Work through targeted task lists.
• Retaining orders year on year.
• To communicate professionally with customers by telephone and email.
• Updating the customer user information on the CRM system.
• Providing concise quotes for various products and following through negotiations to close.
• Meet quarterly individual and team retention targets and maximise upsell.
• Re-build relationships with lost customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Supporting the customer service team outside the retention sales peak season