Customer Success Manager at Mize

Guarulhos, Southeast, Brazil -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Project Management, High-Tech Industry, Tourism Industry, Excel, HubSpot, Zendesk, Monday, Pipedrive, Travel Domain, Cross-Functional Collaboration, Problem Solving, Organizational Skills, Communication Skills, Multitasking

Industry

Software Development

Description

Mize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually. As a CSM at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote. Responsibilities: Building and managing long-term relationships with our clients Enhancing client results and proactively pushing for expansion Enhancing customer experience through product support Conduct onboarding and training sessions for clients Analyze and provide insights on client-business interactions Utilize data to identify opportunities for improvement and growth Handle customer requests and complaints effectively and promptly Work towards solutions that align with both customer needs and company objectives Manage communication infrastructure to ensure efficient and effective client communication Requirements 5+ Years of experience in Customer Success roles \ Account Management roles \ Project Management roles Experience within the high-tech industry \ tourism industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage Knowledge of the Travel domain and industry - advantage Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments Previous experience in a hypergrowth startup environment and mindset - advantage English, Spanish and Portuguese - Native level, both Written and Verbal with excellent communication skills a Must

Responsibilities

As a Customer Success Manager, you will build and manage long-term relationships with clients while enhancing their results and customer experience. You will also conduct onboarding and training sessions, analyze client interactions, and manage communication to ensure effective client support.