Your tasks

Working closely with your team, you will manage a broad portfolio of existing customers with simple company structures and support them in using our products optimally.

Your core tasks include, in particular:

• Conducting  onboarding processes  according to our playbooks
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• Initial contact after contract signing  and support for customers during the first weeks of use
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• Regular  check-ins  to ensure successful use
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• Conducting ( online) training courses  for administrators and end users.
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• Monitoring of customer activity (logins, usage patterns)
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• Thorough  documentation of all customer interactions  and account maintenance in Salesforce
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• Collaboration with support, sales, and product teams regarding customer inquiries, bugs, or feature requests.
• Contribution to increasing  customer value ,  NPS ,  CSAT  and to  churn prevention

What to expect

• You will learn to prioritize and execute many parallel customer requests in a structured manner.
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• You will develop a deep understanding of our products as well as common customer use cases.
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• You build routine in recurring tasks such as onboarding, training, or account monitoring.
• You will gradually develop into a trusted contact person for your portfolio.

Your profile

• You have a completed degree or commercial training.
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• You have initial experience in customer success, IT-related customer service, or a comparable role – ideally in a SaaS environment.
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• You enjoy digital tools and are enthusiastic about topics such as digitalization and IT security.
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• You are proficient in using CRM systems (ideally Salesforce) or are willing to learn quickly.
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• Your work style is structured, meticulous, and reliable. 
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• Your communication skills are very strong and you enjoy interacting with customers.
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• You have a strong willingness to learn, are open to feedback and team-oriented.
• Your German skills are very good (at least C1 level).