Position Summary
“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi
If you are seeking to work hard and pursue excellence, then you might be right for our team! At MyAdvice, we help over 2,000 healthcare and legal practices grow through our all-in-one digital marketing and AI-powered Success Center platform. Our Customer Success Managers, internally referred to as Marketing Coaches, are strategic growth advisors—helping clients achieve measurable business outcomes through modern marketing strategies, efficient tool usage, and consistent consultation.
You’ll lead client relationships across their lifecycle: setting goals, reviewing performance, advising on digital marketing best practices, and enabling product adoption. You’ll connect insights across our product suite into one cohesive, ROI-driven client experience. As the bridge between clients and our internal teams, your leadership directly impacts client retention, satisfaction, and expansion.

MUST-HAVE SKILLS & EXPERIENCE

• 5+ years of experience in Customer Success, Client Strategy, or Marketing Consulting—preferably in SaaS or digital marketing environments.
• Exceptional communication skills—written and verbal—with ability to lead strategic conversations and simplify complex ideas.
• Experience managing SMB clients and tying strategies directly to business outcomes like revenue growth and ROI.
• Confidence in resolving client escalations with urgency and empathy.
• AI-Enabled Mindset - You’re eager to explore and use tools like ChatGPT or Jasper to save time, improve quality, and drive results. You don’t need to be an expert—but you need to be curious and adaptable.
• Strong time management and ability to thrive in a high-paced, client-facing environment with multiple priorities.
• Ability to manage a high volume of client accounts (between 200-300) and hold 5 client calls daily.

QUALIFICATIONS

• Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience).
• Strong fluency in written and spoken English.
• Proven ability to drive results, manage strategic client relationships, and operate independently in a remote work setting.
• Legally authorized to work in the U.S.