Customer Success Manager MYR 8-10K at Fuku

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

10000.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, HR SaaS Solutions, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Analytical Skills, CRM Tools, Customer Engagement, Relationship Management, Upselling, Cross-Selling, Training, Onboarding, Customer Retention, Business Reviews, Customer Feedback

Industry

Retail Apparel and Fashion

Description

About the company: Our client is a leading provider of innovative HR software solutions designed to streamline and enhance human resource management processes. With a strong focus on customer satisfaction and cutting-edge technology, the company empowers organizations to optimize their HR operations, improve employee engagement, and drive business success. Headquartered in India, the company serves a diverse global clientele and is committed to delivering exceptional value through its robust SaaS platform. Job responsibilities: - Act as the primary point of contact for assigned customers, ensuring their satisfaction and success with the HR SaaS platform. - Develop and maintain strong relationships with customers, understanding their business needs and objectives. - Proactively identify opportunities for upselling and cross-selling additional products or services to existing customers. - Collaborate with internal teams to address customer concerns, resolve issues, and ensure timely delivery of solutions. - Monitor customer usage and engagement with the platform, providing insights and recommendations to maximize value. - Conduct regular check-ins and business reviews with customers to assess their satisfaction and identify areas for improvement. - Create and execute customer success plans tailored to individual client needs and goals. - Provide training, onboarding, and ongoing support to ensure customers are fully utilizing the platform's features. - Work closely with the sales and product teams to share customer feedback and contribute to product enhancements. - Drive customer retention and loyalty by delivering exceptional service and fostering long-term partnerships. Job requirements: - Bachelor's degree in Business, Marketing, HR, or a related field; - Proven experience as a Customer Success Manager or in a similar customer-facing role, preferably in the SaaS or HR technology industry. - Strong understanding of HR processes and systems, with a depth of experience in HR SaaS solutions. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Demonstrated ability to identify upsell and cross-sell opportunities and achieve revenue growth targets. - Proactive problem-solving skills and a customer-centric mindset. - Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment. - Experience with CRM tools and customer success platforms is highly desirable. - Strong analytical skills to interpret customer data and provide actionable insights. - Self-motivated, results-driven, and committed to delivering exceptional customer experiences.

Responsibilities

The Customer Success Manager will act as the primary point of contact for assigned customers, ensuring their satisfaction with the HR SaaS platform. They will develop strong relationships, identify upselling opportunities, and collaborate with internal teams to address customer concerns.