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Customer Success Manager at Nokod Security
Ramat Gan, Tel-Aviv District, Israel -
Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Technical Support, Cyber Security, AppSec, Communication, Problem Solving, Collaboration, Onboarding, Customer Engagement, Technical Expertise

Industry

Computer and Network Security

Description
Join us as a Solution Engineer and become part of Nokod, the security company for low-code/no-code (LCNC) application development. Led by an experienced executive team, we are an innovative startup disrupting the AppSec space. If you’re seeking a positive work environment and want to be at the cutting edge of securing the future of application development, Nokod is the place for you! We’re looking for a passionate professional with technical expertise to guide prospective and new customers through their journey and our company’s onboarding process. Responsibilities Lead prospects from the onboarding phase. Be the product expert, ensuring enterprise customers fully grasp the platform's value. Collaborate with the R&D team to create tailored solutions that solve customer pain points. Respond first for customer needs, and build the processes that scale to manage customer expectations. Prioritize and triage customer requests and issues, while continuously checking those are handled by the Product and R&D. Requirements 3+ years in a client facing (US) and tech-focused role (e.g., Customer Success, Technical Support Engineer) in B2B cyber security products. Strong technical background (development, cyber, etc.). Experience in the AppSec field - significant benefit. Excellent verbal and written communication skills in English
Responsibilities
Lead prospects through the onboarding phase and ensure they understand the platform's value. Collaborate with the R&D team to create tailored solutions for customer pain points.