Customer Success Manager - NY at AppsFlyer

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

145000.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, Digital Advertising, Data Analysis, Relationship Building, Problem Solving, Communication, Mobile Attribution, SDKs, APIs, Proactive, Solutions-Driven, Fast-Paced Environment, Business Goals, Insights

Industry

technology;Information and Internet

Description

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships. We’re looking for a Customer Success Manager to join our New York office and support a portfolio of Mid Market and Enterprise customers. This is a high-ownership role focused on driving client value realization through product adoption, solving problems proactively, and partnership with sales. As the face of AppsFlyer to your accounts, you'll serve as a product expert, and growth partner, ensuring that customers extract real value from AppsFlyer and renew with confidence. What you’ll do: Manage the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America. Lead onboarding, training, and enablement sessions to set customers up for long-term value realization through AppsFlyer products and solutions. Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction. Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals. Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations. Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive customer outcomes Capture feedback and work closely with Product, R&D, and Support teams to drive improvements. Actively support renewal conversations and identify opportunities for feature adoption or account expansion. Collaborate with internal teams, including Sales, Product, and Support teams, to drive results. What you have: 3–5 years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role. Strong relationship-building skills with experience handling multiple accounts. Clear and confident communicator across both technical and business audiences. Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world. Understanding of SDK’s, API’s and mobile attribution tools. Analytical thinker, comfortable working with data and turning insights into action. Proactive and solutions-driven with high personal ownership. Comfortable working in a fast-paced, multicultural, and evolving environment. For our US-based candidates, the expected On Target Earnings (OTE) are between $125,000 and $145,000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc. As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. “As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Responsibilities

Manage the post-sales relationship for a portfolio of customers, focusing on driving client value realization through product adoption. Conduct regular check-ins and run Executive Business Reviews to ensure customer engagement and satisfaction.