We are looking for you if youWork at the Forefront of Product Cybersecurity & Compliance: Are excited to work in a highly relevant and rapidly evolving field shaped by new technologies, regulatory requirements, and growing security demands.
Thrive in an International Environment: Enjoy working with leading global organizations across different industries and collaborating with international colleagues and cybersecurity experts across Europe.
Take Ownership and Make an Impact: Want to take meaningful responsibility for customer value, retention, and growth while actively shaping and further developing Customer Success at ONEKEY.
What we offer:Full-time position with flexible working hours and a hybrid workplace
Work alongside a world-class cybersecurity expert team across Belgium, Germany and Hungary
A scale-up environment with meaningful room to shape how we work
A flat hierarchy and an open, supportive and transparent working culture
Highly competitive compensation and state-of-the-art equipment
Opportunities to meet and collaborate with colleagues across Belgium, Germany and Hungary
Prime office location “above the rooftops of Düsseldorf”
Responsibilities:Own Your Customer Portfolio & Drive Value: Build trusted relationships, define success criteria and turn ONEKEY’s capabilities into measurable outcomes. Use customer signals to identify risks and opportunities early.
Lead Customer Conversations: Independently lead onboarding, regular check-ins and business reviews with technical and business stakeholders.
Understand Complex Use Cases: Understand what customers want to achieve, connect their needs with platform capabilities and identify genuine gaps. Involve Customer Engineering or technical experts where deeper expertise is required.
Own Customer Topics & Escalations: Ensure customer issues reach the right internal experts and maintain clear follow-through. You are not expected to solve technical support issues yourself. What matters is that you understand the customer context, ask the right questions, involve the right experts and keep ownership of communication and coordination until the topic is addressed.
Own Renewals & Drive Growth: Own the renewal process, proactively address commercial risks, and identify and close meaningful upsell and cross-sell opportunities.
Collaborate & Shape Customer Success: Work closely with Sales, Customer Engineering, Support and RD while actively helping improve our customer journey, processes, playbooks, KPIs and success methodology.
Preferred Skills and Experience: B2B SaaS Customer Success Experience: 3+ years of hands-on Customer Success experience, ideally with complex, technical or enterprise products. Comparable Account Management or strategic consulting experience can also be relevant.A university degree is a plus, but relevant professional experience matters most.
Confidence in Customer-Facing Situations: You confidently lead conversations with experienced technical users and senior decision-makers and remain structured and proactive in complex or challenging situations.
Curiosity for Technical Complexity: Technical complexity makes you curious rather than uncomfortable. Previous cybersecurity, Product Security or compliance knowledge is a strong plus, but not required; genuine interest and willingness to learn are essential.
Customer & Commercial Mindset: You connect customer objectives with measurable value, retention and growth, build trust across stakeholder levels and drive topics forward across teams.
Structured & Proactive Execution: You work independently, prioritize effectively and use data and customer context to focus your time where it creates the most value.
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