Customer Success Manager at Onomondo

Copenhagen, Capital Region of Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Customer Onboarding, Problem Solving, Technical Communication, Data Analysis, Cross-functional Collaboration, SaaS, CRM

Industry

Software Development

Description

Onomondo is on a mission to revolutionize global IoT connectivity. We’re here to redefine how connected devices communicate and we need great people to help us push the boundaries of what’s possible. Are you passionate about helping customers thrive in the Internet of Things (IoT) space? Do you enjoy combining problem-solving, technology, and relationship-building? If so, we’d love to hear from you! At Onomondo, we’re on a mission to simplify global IoT connectivity. We’ve raised a €21M Series A and built a cloud-native connectivity platform that gives companies full control of their IoT deployments—from anywhere, at any scale. We're growing fast and looking for a Customer Success Manager to help our customers succeed as we expand. About the role: As a Customer Success Manager, you’ll play a pivotal role in ensuring our customers get the most out of the Onomondo platform. You’ll be their trusted advisor—guiding them through onboarding, feature adoption, and long-term success, while also acting as their internal advocate. You'll manage a portfolio of customers across different industries, proactively helping them unlock value, solve challenges, and grow with us. You’ll also have the autonomy to lead initiatives that align with your interests and strengths to support the customer journey. Key responsibilities: Build and nurture strong, lasting relationships with customers in your portfolio. Act as the primary point of contact, providing expert guidance, support, and a human touch. Onboard new customers and ensure a seamless implementation of our SIM management platform. Host product demos and workshops to help customers use features effectively. Conduct regular check-ins to understand success metrics, gather feedback, and identify expansion opportunities. Analyze customer usage data to identify trends and proactively recommend improvements. Collaborate cross-functionally with Product, Sales, and Growth teams to drive a seamless customer experience. Share customer insights to help shape future product development. About you: We’re not looking for a checklist of credentials, we’re looking for people who are curious, adaptable, and has a customer-first mindset. You might resonate with some of the following: You have a couple of years of experience in a customer-facing role. Perhaps in customer support, customer success, or customer operations, ideally within a scale-up environment. You have a degree in business, engineering, communications, or another relevant field, but we value practical experience just as much. You’re a strong communicator in English (written and spoken) and enjoy working with people from diverse backgrounds. You’re a natural problem-solver who loves learning, especially about tech. You can work independently but thrive in a collaborative team. You’re comfortable with multitasking and managing competing priorities. You’re excited to get into the technical details of our product and the infrastructure we support. Bonus points if you’ve worked with SaaS tools or CRM systems (e.g. Hubspot), but this is not a must. You’re based in Copenhagen and able to work from our HQ (with flexibility). Why join Onomondo? A flat, trust-based culture where you’re encouraged to take ownership and grow. Equity (warrants) so you can share in our journey. A beautiful 2000 sqm office in Islands Brygge with catered lunch, snacks, and drinks. Flexibility to work from home, summer houses, or anywhere with good Wi-Fi. Catered lunches, snack heaven, and events that actually bring people together. Five weeks of paid vacation and excellent healthcare coverage. Regular team workouts during office hours to support mental and physical wellness. A welcoming, international team with 30+ nationalities who love building, laughing, and learning together. Our hiring process We believe in transparency and respect in every step: Apply with your CV. Motivational letter is optional. Online interview with Benedicte (Head of Customer Success). In-person interview at our HQ. Meet the Janitors (our C-level team) A Final Note We encourage people of all genders, ethnicities, backgrounds, and experiences to apply. If you’re excited about the role but not sure you meet every requirement—apply anyway! We’d love to hear from you. Ready to Make an Impact? Send us your CV, and let’s start the conversation. Note - We review and interview candidates continually, and therefore encourage you to apply at your earliest convenience. Learn more about us and other opportunities at onomondo.com/careers

Responsibilities

The Customer Success Manager acts as a trusted advisor to guide customers through onboarding, feature adoption, and long-term success on the Onomondo platform. They manage a portfolio of customers, analyzing usage data and collaborating with internal teams to drive product improvements.