As organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a more simple place to understand, manage and traverse. Driven and developed by our community of 200+ passionate people united by one overall mission… to Architect our Clients’ Digital Future. We do this with a company culture that is client-centric to its core, and ruthlessly focused on delivering technology innovation that will accelerate our customers’ success. We are working to build this centre of excellence by building an amazing place to work, learn and develop for our people.
As an Account and Success Manager at Orbus, you will play a pivotal role in managing a portfolio of enterprise and public sector clients using Orbus Software’s leading SaaS solutions. Your mission is to guide clients through their digital transformation journeys, ensuring they achieve tangible outcomes through strategic product adoption and sustained engagement. You will serve as both a trusted advisor and account growth partner, combining relationship management with technical insight to support renewals and drive expansions.

REQUIREMENTS:

• Bachelor’s degree or higher in any discipline or extensive experience in Account Management, Customer Success, Consulting, or other client-facing.
• Strong technical acumen and ability to translate complex concepts for varied audiences.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• High levels of empathy, initiative, and autonomy in managing accounts.
• Commercially aware and comfortable working in a dynamic, high-growth SaaS environment.

What’s in it for you!

• A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
• Competitive salary and super
• Individual performance bonus

• Hybrid working model, 3 days in our Sydney CBD Office and 2 days at homeCurious, open culture, with teams collaborating across geographies

• Living our Values at Orbus
  Trust: We build trust across our people, customers and partners through honesty, transparency and communication.
  Empowerment: We empower our customers and our people with growth, development and experience
  Clarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future
  Harmony: We work as one team, collaborating closely so we can sustainably change and grow
  Find your place at Orbus - We’re a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.
  Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.
  Offers of employment will be dependent on satisfactory references and background checks

• Identify and analyse clients’ ICT needs to align Orbus solutions with Enterprise Architecture and transformation objectives.
• Provide ongoing strategic guidance and product training to maximise client value and ROI.
• Manage end-to-end client engagement: onboarding, adoption planning, check-ins, and success milestones.
• Build and maintain strong relationships with senior stakeholders as a trusted technical advisor.
• Collaborate with internal Sales, Product, and Technical teams to resolve issues and deliver outcomes.
• Monitor client engagement via telemetry, NPS feedback, and CRM to mitigate risks and uncover growth opportunities.
• Support renewals and partner with the Account Manager team to lead upsell and cross-sell strategies.
• Contribute to thought leadership and marketing efforts through client advocacy, webinars, and user events.