REQUIRED EXPERIENCE:

• Minimum of 2+ years of experience in managing Google Ads/search accounts for clients
• A good understanding of the Digital Marketing landscape, PPC, including the Search ecosystem
• Experience in client-facing/client services roles, with strong stakeholder skills up to C-level
• Strong analytical skills (Looker, Tableau or similar data visualisation tools)
• A customer-centric approach focused on delivering value

DESIRED EXPERIENCE:

• SaaS, AdTech/MarTech or Media Agency background

ABOUT THE ROLE

Reporting to: Stephanie Richardson, Senior Manager of Customer Success
Location: Reporting to our London Office (Hybrid 1-2 days/week)
Interviews: 3 stages, totalling around 2-2.5 hours over 2 weeks.
Start Date: ASAP
More info: See FAQ below, our candidate hub, or reach out to recruitment@adthena.com

RESPONSIBILITIES

• During the first 30 days, you will: Learn about the product, the business, the tools we use and the processes to set you up for success in your new role
• After 60 days, you will have: Arranged calls and F2F meetings with key stakeholders on a pre-assigned ‘green’ client list. These will be assigned to you in blocks; eventually, you will manage up to 30 clients, depending on the size of the clients.
• Moving forward, you will be responsible for driving engagement via monthly catch-ups and contributing to Quarterly Business Reviews.
• Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way.
• Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
• Be the voice of the customer, providing feedback internally to product and management
• After 90 days, along with your Account Manager you will have successfully conducted Business Reviews with senior stakeholders for each of your clients, fostering a high client Health Score in your book of business and building referable relationships with key clients
• After 12 months, you will have delivered an exceptional client experience, leading to 90%+ gross revenue retention
• Provided value on current subscription and scoped out potential upsell opportunities for Account Management.
• After 18 months, you will have a proven track record as an Adthena CSM, where you can further your career as an individual contributor or explore a management career path.

WHAT IT MEANS FOR YOUR ROLE

• Get Shit Done: We’re big on taking action, owning our challenges, and finding solutions.
• Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.
• Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.
• Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.