Strategic management of our accounts with the aim of building and developing long-term customer relationships.
Developing individual success plans to ensure product adoption, customer satisfaction, and sustainable business success.
Advising our customers on optimizing their business processes and successfully using Impower
Identification of expansion potential and close collaboration with sales on upselling, cross-selling and renewal opportunities.
Early identification of risks, active escalation management, and development of appropriate measures to prevent churn.
Close collaboration with Product and Engineering to incorporate customer feedback into the further development of our product in a structured way.
Regular business reviews and advice on new product features and their successful implementation at the customer's site.
Building customer references (case studies, testimonials) in collaboration with marketing and sales to strengthen our market position
Responsibility for the success of one's own customer portfolio based on key performance indicators such as net revenue retention, churn rate, customer satisfaction (NPS/CSAT) and product adoption.
Your profile
Several years of experience in customer success, account management, or a comparable consulting B2B role
Experience in strategic customer support, ideally in the SaaS or ERP environment
Experience in the real estate or property management industry is an advantage.
Strong consulting and communication skills, as well as the ability to build long-term relationships at the decision-making level.
Understanding of complex business processes and an interest in sustainably supporting customers in their digitalization efforts.
Structured work style, high level of personal responsibility and strong solution orientation
German language skills at a native speaker level and very good English language skills
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