Hours: 15 hours per week, across either 2 or 3 days
Duration: Fixed-term contract from now until December 2025
Location: ideally able to attend the Brighton Office 1 day a month
Salary: £39,000 FTE (£15,600 actual for 0.4 FTE)
Vision: To enable impactful elearning experiences at scale for the world’s leading companies.
Mission: We help people to create impactful elearning by unlocking expertise from any employee.
Our company values are Learn, Care, Share which we apply to all aspects of our work, from our flexible working opportunities, to our friendly, supportive culture. We put people first. We know that life is about more than work, so we give you space and support to thrive professionally and personally. Our success is fuelled by the positive attitudes and exceptional talent of our team.
We are officially one of the UK’s Best Workplaces for 2024 according to Great Place to Work being named as a Best Place to Work for Development, Wellbeing, Women, and in Tech. We’ve also been recognised as a Great Place to Work again for 2025!
Elucidat is an elearning authoring platform used by the world’s leading companies to deliver impactful learning on a global scale. Elucidat enables teams to scale production without increasing costs or reducing impact. With Elucidat, teams can harness internal expertise, control quality, and ensure employees receive relevant learning that achieves real impact. We work with some of the world’s most successful organisations, including Oxfam and Tesco.
Elucidat is looking for an experienced Customer Success Manager. We are in a growth phase, with a platform that is loved and used by thousands across the globe.
We are currently looking to hire for a fixed term of 9 months. This is a part-time position of 15 hours per week. There is flexibility on how the hours can be distributed to accommodate any other paid or unpaid work the successful candidate may have. This can be discussed at the interview stage.

• Own the post-sales relationship of a portfolio of Elucidat’s customers, which includes success planning, onboarding, driving platform adoption, customer business reviews and renewals.
• You’ll be focused on building strong customer relationships by driving meaningful business value to ensure expansion and retention.
• Support Account Managers with the onboarding, implementation and risk management of their own portfolio.
• You’ll share best practices, helping customers in meeting their goals with Elucidat.
• Championing our platform and driving adoption across multiple stakeholder groups.
• Be adaptable to working with different levels of an organisation from managers to end-users.
• Meet the Customer Success Teams net retention targets (churn, contraction and expansion) in your portfolio of accounts.
• You’ll be a product expert and trusted customer advisor as you move beyond your onboarding phase, gaining exposure to every part of the business to learn how best to support our customers.

Our Benefits

• Work-life balance: 25 days holiday (pro-rata) + bank holidays
• Financial wellbeing: Competitive salary
• Autonomy and trust: Work from Anywhere Policy for up to four weeks per year
• Flexibility: Hybrid and remote home working opportunities, plus flexibility to work around core-hours.
• Learning and Caring allowance: Everyone at Elucidat receives time and budget each year to spend on a variety of learning and caring activities (think volunteering, learning and development opportunities, self-care activities).
• Wellness: Health Cash Back plan to support physical and mental wellbeing, GP anytime 24/7 phone line.
• Free food: An office stocked with your favourite refreshments (including free fruit, cereal, chocolate, assortment of snacks and drinks) or Deliveroo vouchers for remote workers.
• Inclusive culture: A meeting-light culture and opportunities to get to know team members better through things like weekly ‘donuts’, social events and a slack channel for different hobbies and interests.
• Belonging: We bring everyone in the business together twice a year for team building exercises and a company party (Summer and Christmas)
• Recognition: We give regular ‘high-fives’ to celebrate our wins and successes. We make sure our employees feel seen and valued. Our Learner, Carer and Sharer of the Month receives a bottle of champagne.
• Dog friendly office: Having your 4-legged friend makes the office a friendlier and happier workplace environment
• Giving: There are opportunities for staff to give back to non-profit activities and as a business we work with local Brighton charities Spear and the Brighton Food Bank.
• Climate positive business: We’ve partnered with Ecologi to plant trees and invest in carbon capture projects. We’ve planted over 45,000 trees and counting! Our Brighton office uses eco-friendly cleaning supplies, is paper-free, and recycles wherever we can to do our part.

If you do not tick all the boxes, we still encourage you to apply. If you are excited about Elucidat’s mission and want to be a part of it, we want to hear from you! You do not need a degree to work for us, we hire passionate people from all sociological backgrounds and experiences. We are unable to offer sponsorship.
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