Customer Success Manager at Partnerize
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

0.0

Posted On

09 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Analytics, Communication Skills, Microsoft Office

Industry

Marketing/Advertising/Sales

Description

WHO WE ARE:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

REQUIREMENTS

  • 3-4 years or more of experience in affiliate marketing business
  • Outstanding communication skills and interpersonal relationship skills
  • Experience using Microsoft Office related services(Especially Data analytics using Excel functions, etc)
  • Educational background in economics / management, marketing and other related fields with a 4-year university graduate or above (Bachelor’s degree or above)
  • Honesty, responsibility, and professionalism
  • Sales or CS experience at a digital advertising agency preferred
Responsibilities

WHAT YOU WILL DO

  • Project manage the onboarding of new clients, training them on the value of the platform and helping them adopt features
  • Map our customer’s goals and visions to Partnerize features and functionality and create a Customer Success Roadmap
  • Analyze our client’s performance data to identify opportunities and recommendations with accompanying industry best practices
  • Regularly run calls and presentations with our client base to share Partnerize product offerings, relevant industry trends, corporate updates, account updates
  • Localization support for new Product features and releases Scalable program roll-out of to Customers
  • Own our Client’s Health Metrics and ensure strategies are in place to improve, all leading to a successful contract renewal
  • Own the revenue and forecasting process for your account portfolio
  • Identify opportunities for your accounts to expand and grow with Partnerize. Qualify cross-sell and upsell opportunities to increase the client’s activity and ACV with Partnerize
  • Share data-driven and qualitative Customer feedback with Partnerize Marketing team to promote continuous improvement in key Product and Commercial areas
  • Serve as a contact point for relevant inbound requests from Customers Provide SLA appropriate responses to Customers
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