Customer Success Manager

at  PathFactory

ABOUT PATHFACTORY

PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue.
PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner.
Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions.

JOB DESCRIPTION

As a Customer Success Manager at PathFactory, your role is pivotal in ensuring our customers derive maximum value from our platform. You’ll collaborate closely with our customers to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. This role encompasses elements of a product and use case evangelist, consultant, and project manager. With the support from a variety of teams at PathFactory, you will strive for the highest levels of customer retention and growth and help achieve our key business outcomes.
Embedded within our customers’ teams, you’ll provide in-depth consultations and strategic guidance to optimize their investment with PathFactory. Your efforts in fostering long-term relationships will be crucial in driving maximum value for our clients. You’ll be equipped with extensive resources and a collaborative team structure to ensure efficient support for a high volume of accounts.

OUR INTERVIEW PROCESS

We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below:

• 30-minute (audio) screening call with a member of our HR team to give you a better insight into the role and PathFactory as well as give us a chance to learn more about your unique experience and skill set.
• 30-minute (video) interview with our hiring manager to discuss your experience in-depth and give you the chance to learn about the manager’s leadership style and the expectations of the role.
• A take-home assignment for you to showcase your experience and problem-solving skills!
• 60-minute (video) team interview! This will give you an opportunity to walk the team through your assignment as well as an exciting chance for you to meet with potential colleagues on the CX team.
• 30-minute (video) interview with our Vice President of Customer Experience as a final step in the process to get to know our leadership and get a sense of the direction of our organization.

• 30-minute (audio) screening call with a member of our HR team to give you a better insight into the role and PathFactory as well as give us a chance to learn more about your unique experience and skill set.
• 30-minute (video) interview with our hiring manager to discuss your experience in-depth and give you the chance to learn about the manager’s leadership style and the expectations of the role.
• A take-home assignment for you to showcase your experience and problem-solving skills!
• 60-minute (video) team interview! This will give you an opportunity to walk the team through your assignment as well as an exciting chance for you to meet with potential colleagues on the CX team.
• 30-minute (video) interview with our Vice President of Customer Experience as a final step in the process to get to know our leadership and get a sense of the direction of our organization