Customer Success Manager at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Relationship Management, Account Retention, Upselling, Cross-selling, Strategic Business Reviews, Customer Health Monitoring, Salesforce, HubSpot, Gainsight, ChurnZero, Totango, Problem Solving, Presentation Skills, Communication, Account Management

Industry

Staffing and Recruiting

Description

💼 Customer Success Manager (CSM) – SaaS / B2B Accounts Full-Time | Remote | U.S. Business Hours 🚀 About the Role We’re hiring a Customer Success Manager (CSM) for one of our growing clients. This role is ideal for someone who enjoys: Building strong client relationships Driving renewals and account growth Solving problems proactively Acting as a trusted advisor to customers You’ll own a portfolio of client accounts and help customers get maximum value from the platform while improving retention, satisfaction, and expansion revenue. 💻 What You’ll DoClient Onboarding & Adoption Lead onboarding sessions and product training Help clients successfully implement and adopt the platform Track onboarding progress and identify usage gaps early Relationship Management Manage a portfolio of active client accounts Serve as the primary point of contact for stakeholders Conduct regular check-ins and strategic business reviews (QBRs) Customer Health & Retention Monitor account health using: Gainsight ChurnZero Totango CRM dashboards Identify at-risk accounts and proactively re-engage them Ensure strong renewals and long-term retention Upsells & Account Growth Identify upsell and cross-sell opportunities Partner with sales teams to expand accounts Support renewal conversations and contract reviews Cross-Functional Collaboration Work closely with support, product, and sales teams Escalate issues and ensure timely resolution Share customer feedback to improve products and customer experience 🔥 What We’re Looking For 2+ years of experience in: Customer Success Account Management Client Success SaaS support or relationship management Strong communication and presentation skills Experience using: Salesforce HubSpot Gainsight ChurnZero Totango Ability to manage multiple client accounts simultaneously Strong problem-solving and relationship-building skills ⭐ Nice to Have SaaS or B2B technology background Experience managing renewals or revenue targets Familiarity with: NPS CSAT Customer health scoring Experience creating client-facing decks, QBRs, or playbooks 🧠 What a Typical Day Looks Like Review dashboards for: At-risk accounts Upsell opportunities Customer health trends Lead onboarding calls and QBRs Coordinate internally with support and product teams Prepare renewal forecasts and account plans Update CRM notes and customer health metrics In short: you help clients succeed, renew, and grow. 📊 Success Looks Like High renewal and retention rates Strong customer satisfaction (NPS/CSAT) Expansion revenue growth Healthy and engaged client accounts Proactive issue resolution and account management 🌍 Why This Role Stands Out Fully remote opportunity Direct ownership of client relationships Strong growth potential within Customer Success Exposure to SaaS, B2B, and revenue operations High-impact role with visibility across teams 🧪 Interview Process Initial Screening Call Recruiter Interview Practical Assessment (QBR or account strategy exercise) Final Client Interview Offer & Background Verification 👉 Apply Now If you: Enjoy relationship-building and problem-solving Thrive in client-facing environments Want a role focused on retention, growth, and customer experience This opportunity is a strong fit for you.

Responsibilities

Manage a portfolio of B2B SaaS accounts to drive product adoption, retention, and expansion revenue. Act as a trusted advisor by conducting strategic business reviews and collaborating cross-functionally to resolve customer issues.