Customer Success Manager at PDQ

South Salt Lake, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, SaaS, B2B Sales, Collaboration, Critical Thinking, Communication, Technical Aptitude, Interpersonal Skills, Goal Attainment, Pipeline Hygiene, Proactivity, Discovery, Product Demonstrations, Contract Negotiations, Voice of the Customer, Teamwork

Industry

Software Development

Description

Job Description: Before you apply: Please note this is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters. PDQ is looking for a bold, customer-driven problem solver to join our high-performing pooled customer success team. As a CSM, you’ll work across a dynamic book of accounts, delivering proactive guidance, driving product expansion, and securing renewals—while making life easier for the IT heroes we serve. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their customer journey. We take pride in working smart, collaborating candidly, and owning outcomes. What you'll be doing: Drive renewal strategy and execution across a shared customer book Identify usage trends and lead early interventions when risk is detected Recommend and coordinate cross-product expansions that solve customer pain points Capture voice-of-the-customer insights to influence product roadmap and strategy Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience Who you are: 2+ years of SaaS/B2B sales experience Ownership: You take responsibility for projects, drive results, and deliver on commitments Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork Improvement: You continuously seek opportunities for growth, innovation, and personal development Experience assisting with or leading with customer demonstrations and contract negotiations We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it’s your critical thinking and proactive communication that will drive success We're looking for people who have: Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins Strong aptitude to grasp technical products and concepts and convey them through product demonstrations Ability to demonstrate skilled discovery leading to uncovering customer opportunity Excellent pipeline hygiene and attention to detail Excellent interpersonal skillset, particularly with the ability to build authentic business relationships Strong focus on goal attainment and consistently driving towards achieving and exceeding targets Tools we use: Slack Salesforce Microsoft Office TextBlaze Scribe PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: 4-Day Work Week Equity Managers who champion professional development 100% Premium Coverage for medical, dental and vision for you and your dependents 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance Company Match of the first 6% of your employee deferrals Flexible Paid Time Off Policy that treats you like the adult that you are Health Savings Account (HSA) and wellness incentives Quarterly Company Values Award (team member nominated) PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Responsibilities

As a Customer Success Manager, you will drive renewal strategies and execute proactive guidance across a shared customer book. You will also collaborate with Sales, Support, and Product teams to enhance the customer experience and identify opportunities for product expansion.