As a Customer Success Manager (m/f/d), you actively drive customer success along the entire customer journey. You identify campaign risks early, act proactively, and find pragmatic solutions – even where none yet exist.
You take on project responsibility, manage timelines, transparently prioritize urgent issues and keep them moving forward.
As a central interface, you synchronize sales, product & tech teams and ensure clear communication and smooth handovers.
You translate customer feedback into strategic and design development, constantly challenge the status quo, and actively bring relevant insights to the teams.
You keep an eye on all relevant KPIs and quality standards, identify deviations early, and initiate targeted measures for the continuous optimization of processes, campaigns, and customer results.
Qualifications
You have completed a degree in economics, marketing or a related field and already have relevant professional experience.
You are familiar with the trends of the digital world and follow new developments with interest.
You are characterized by an analytical mindset, a structured work style, and the ability to self-organize.
You enjoy working in a team, are communicative, and are not afraid to actively contribute your own ideas.
You are proficient in using MS Office tools and have good English skills.
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