Have you got experience of working within the logistics, distribution, construction, or SaaS sectors? We’re a tech business with a great system, happy customers and now is a great time to be joining us on our journey.

WHY YOU’LL LOVE IT HERE AT PODFATHER

Since our humble beginnings at the start of the millennium, Podfather has been on one hell of a journey! What started as a technical dream has grown into a multimillion-pound business developing and delivering clever software solutions to logistics and construction companies around the UK and Europe. We are a business that puts our team first – culture, wellbeing, flexible working, and supported career development are at the heart of everything we do. Add to that our generous package, a fantastic client list and an amazing team of people there is a lot for us to be proud of here at Podfather.
So, are you interested? Let’s tell you a bit more about the role
We are looking for Customer Success Managers (CSM) to join our team to look after our customer base which includes lots of blue chip names. Our CSMs have a high level of responsibility, including working with senior stakeholders, providing consultative support to customers, training and onboarding for new customers, being able to strategically think about account development and analyse customer satisfaction to both retain and grow customers.

As a Customer Success Manager, you will work closely with our team to ensure our clients are well versed in using the Podfather system. Your role will be to help our customers gain maximum value from our software solutions. For new customers it will be your responsibility to ensure that our software is rolled out quickly and effectively while for existing customers you will be responsible for developing and maintaining great working relationships, cementing our status as a solution partner not just a software supplier.

Day-to-day you will be working across a range of accounts spanning various industries. You will be responsible for new customer onboarding and technical set up, answering customer questions, providing training, and carrying out regular customer health checks.

• Training & engaging with new and existing customers.
• Monitoring system usage and investigating any customer specific issues.
• Communicating with customers about new software updates.
• Carrying out regular account health checks.
• Helping to produce and share client training material.
• Regular reporting on account health.
• Create and execute customer surveys, collating & sharing results etc.
• Inputting into product development plans.