We’re looking for a Portuguese speaking Customer Success Manager to join our Customer Success team in Helsinki or Dublin!

IN THIS ROLE, YOU’LL:

• Manage a diverse client portfolio based in LATAM region
• Help our customers reach their goals and solve their challenges
• Be a part of a highly skilled customer success organization of 20+ professionals across North America, EMEA, and JAPAC

YOUR DAY-TO-DAY WORK AND RESPONSIBILITIES WILL INCLUDE:

• Ownership and responsibility to maintain and grow your portfolio of 50+ customers from LATAM region
• Responsibility for the onboarding, adoption, renewals, growth, and advocacy of your customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide reliable solutions and consultation to your customer’s needs
• Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
  Sometimes you might need help from your fellow Success team members or to lend support to someone else. We have team-level goals and a collaborative team mentality! No achievement comes with the price of someone else, so we hope you share this value with us.

THIS ROLE IS FOR YOU IF YOU HAVE:

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• 3+ years of relevant experience in customer success or similar customer-centric positions

• SaaS, Agency, or Martech experience
• Great organizational skills and capacity to handle several projects at once. You know how to prioritize your work while maintaining productivity.
• Strategic problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
• Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
• Humble attitude. Our focus at Supermetrics is for you to grow, so having a receptive attitude and being open to new information will help you develop and, ultimately - reach your goals!
• Deep understanding of the LATAM region and experience working with countries in the area
• Fluency in English is important since it’s the language we use for all our internal discussions
• Fluent Portuguese
• Committed to serving customers effectively!