Customer Success Manager at Qashio

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Product Management, Strategic Consulting, Verbal Communication, Written Communication, Strategic Planning, Project Management, FinTech, Accounting Software, Expense Management Systems, Customer Success Software, CRM Software, Microsoft Office, Google Workspace, Relationship Management

Industry

Financial Services

Description

The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results. Responsibilities Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity. Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support. Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers. Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships. Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features. Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio’s features and solutions and keeping such benefits top of mind. Maintaining collaboration and open communication between relevant internal and external teams to achieve targets. Supplying and updating customer success metrics and data as directed. Driving functional integration between Qashio and clients' ERP systems. Requirements 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization. Strong skills in verbal and written communications, strategic planning and project management. Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems. Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites. A bachelor’s or postgraduate degree in business or related fields would be a plus. Relationship management skills and a can-do attitude when presented with challenges.

Responsibilities

The Customer Success Manager will serve as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity. They will implement strategies to expand accounts, increase retention, and drive customer satisfaction.