Customer Success Manager at Qodo

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Technical Product Knowledge, Stakeholder Management, Retention, Growth Opportunities, Process Improvement, Customer Health Insights, Product Roadmap Influence, Escalation Management, Emotional Intelligence, Collaboration, Data-Driven Approach, Organization, Prioritization

Industry

Software Development

Description

Do you love working with customers to help them achieve business goals and drive product value? Do you have experience working with a highly technical product or a developer audience? Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts? If you answered ‘YES’ to these three questions - let’s talk about Qodo. Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development. As a Customer Success Manager, you will be a member of our Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform. Responsibilities: Own strategic customer relationships, ensuring successful deployment, strong adoption, and long-term value. Act as a trusted advisor to senior stakeholders, coordinating across Qodo teams to deliver a unified customer experience. Drive retention and expansion by identifying growth opportunities and influencing renewals in partnership with Sales and SEs. Lead key initiatives to scale customer success programs, improve processes, and enhance customer health insights. Represent the voice of the customer to Product & Engineering, shaping roadmap priorities based on real-world needs. Manage escalations and critical issues with urgency and clarity, preserving trust and minimizing churn risk. Requirements 5+ years experience in Customer Success or another related customer-facing function Ability to learn and master a highly technical product and advise executive sponsors and key customer stakeholders. Previous experience working with Developer or Engineering focused products is a major plus Excellent communication skills and high emotional intelligence Collaborative in working with other teams and willing to come up with creative solutions when facing a new challenge Embodies a "customer-first" attitude and always aiming to deliver the best customer experience possible Data-driven, organized, and able to appropriately prioritize many ongoing project About the team null

Responsibilities

The Customer Success Manager will own strategic customer relationships, ensuring successful deployment, strong adoption, and long-term value while acting as a trusted advisor to senior stakeholders. Key goals include driving retention and expansion by identifying growth opportunities and influencing renewals in partnership with Sales and SEs.