Customer Success Manager

at  Quadient

CONNECT WITH QUADIENT

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family!
We are looking for a Customer Success Manager to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You are the expert of the solutions Quadient Accounts Payable by Beanworks offers.

• Guide new customer from start to finish
• Integrate various ERP systems with Quadient Accounts Payable by Beanworks
• Lead workflow call to understand the customers business processes and what their goals and processes will be with AP Automation
• Assist customers in implementing customer business processes with AP Automation
• Run the training meetings for all the products the customer signed up on
• Build and maintain value-rich relationships with customers
• Ensure fast time-to-value for new customers and drive product adoption
• Work cross-functionally with support and engineers to resolve customer issues
• Manage expansion of products/services in customer base
• Drive internal continuous improvement project