ABOUT RE:BUILD MANUFACTURING

Our aim at Re:Build is to rejuvenate the American manufacturing sector, providing growth opportunities for our staff and local communities.
We bring to bear deep professional expertise and a candid, principled operating culture to achieve differentiated outcomes for our customers, employees, communities, and investors. Our environment moves quickly, offering individuals diverse opportunities and projects to demonstrate their skills and be challenged. We enable and assist our employees in reaching their maximum potential while offering them significant paths for personal and professional development.

WHO WE ARE LOOKING FOR

We are looking for a motivated Customer Success Manager for Cadonix in Framingham, MA. The successful candidate will possess outstanding interpersonal skills and a track record of effectively implementing customer service strategies. The role involves expertly managing key accounts without the pressure of exceeding expectations.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

• Serve as the subject matter expert (SME) for wiring and schematic tools, with a solid understanding of how wiring products are built.
• Drive customer retention by proactively identifying and addressing risks to prevent churn and consistently demonstrate product value.
• Guide customers through onboarding by educating users on tools, workflows, and standard methodologies to facilitate a seamless adoption process.
• Prepare and manage customer data within Arcadia (or similar ECAD tools) and conduct feature-rich product demonstrations.
• Provide responsive support by addressing and resolving customer tickets efficiently and effectively.
• Find opportunities for account growth, including upsells and expansions, and take ownership of contract renewals.
• Conduct regular customer check-ins, including onsite visits when necessary, to build strong, trust-based relationships.
• Monitor account health, proactively bringing up potential risks and implementing corrective actions before issues intensify.
• Maintain deep product knowledge, with a focus on wiring tools and capabilities, and regularly communicate customer feedback to the product team.
• Apply Arcadia or a similar ECAD platform in daily workflows and customer interactions.