ABOUT US

Reconstruct is a trusted, independent multi-solution provider to both Children’s and Adult services across public and private sectors. With over 34 years of experience in health and social care, we specialise in delivering high-impact permanent and contract recruitment solutions to social care providers nationwide.

THE ROLE

As Customer Success Manager, you’ll play a critical role in supporting and growing a thriving customer base. You’ll be the trusted partner for care providers using the platform, ensuring they see real value and impact from day one. With a strong product already delivering results, your role will focus on onboarding, retention, and expansion—building lasting client relationships and ensuring ongoing success.
This is a brilliant opportunity for someone who’s passionate about customer advocacy, social impact, and tech innovation.

KEY RESPONSIBILITIES & DUTIES

• Own and optimise the customer onboarding process, ensuring a smooth, positive start.
• Build deep, trusted relationships with clients, understanding their goals and challenges.
• Provide proactive support, guidance, and training to ensure platform engagement and satisfaction.
• Be the voice of the customer—gathering insights, feedback, and data to inform product development.
• Monitor usage metrics and take action to address risks or maximise value.
• Design and lead success plans, driving customer growth and retention.
• Collaborate closely with sales, product, and marketing teams to align messaging and goals.
• Contribute to knowledge base articles, user guides, and customer resources.
• Represent the company at user forums, events, and online communities.
• Continuously refine processes and approaches for scaling the customer success function.