Job Title Customer Success Manager @ Relish IQ
Location: US/Remote
Reports To: Director of Customer, Success
Employment Type: Full-time
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WHO WE ARE:

At Relish, we’re all about helping companies get the most out of their enterprise software investments. Our AI-powered solutions are here to take the guesswork out of third-party risks, supplier data validation, and invoicing – all while driving efficiency and growth. Trusted by over 100 global organizations, including Fortune 500 companies, we’re on a mission to future-proof enterprise systems and make businesses run smoother.

But here’s the thing – we’re not just about the tech. At Relish, we believe in creating a workplace where teamwork, trust, and integrity are at the heart of everything we do. That’s why we live by these values:

• Be a Good Teammate: We’re all in this together, lifting each other up for collective success.
• Trust First: Transparency and integrity are our superpowers.
• High Character: We always keep it professional, ethical, and true to our word.

If you’re ready to join a team that’s not just changing the game but having fun while doing it, we’d love to meet you!
We’re seeking a highly organized and detail-oriented Customer Success Manager to drive customer satisfaction, retention, and growth. The ideal candidate is proactive, customer-centric, and skilled at building strong relationships. This individual will serve as a trusted advisor, ensuring customers maximize the value of Relish solutions while driving commercial success and customer satisfaction.

• Develop and execute customer success strategies focused on customer satisfaction, retention, and business growth.
• Customer Centricity: Demonstrate empathy and understanding of customer needs, challenges, and goals while proactively solving problems.
• Business Acumen: Balance commercial revenue objectives (renewals, upselling, cross-sell) with delivering customer outcomes that drive satisfaction and long-term partnerships.
• Serve as a strategic advisor, aligning Relish’s product features with customers’ business goals to ensure maximum value realization.
• Support onboarding processes led by our Delivery Team, ensuring smooth customer transitions and successful implementation of solutions.
• Train and educate customers on product features, best
• to monitor adoption, identify trends, and proactively address customer needs practices, and use cases, ensuring deep adoption of Relish products.
• Cross-Functional Collaboration: Build strong internal relationships across departments (Support, Engineering, Product, Sales) to deliver comprehensive solutions to customers.
• Data-Driven Approach: Leverage customer usage data and insights.
• Adaptability: Flexibly manage escalations and adjust strategies in response to customer business changes, Relish product updates, or market conditions.
• Escalation Management: Effectively manage customer escalations and challenging conversations by demonstrating empathy, maintaining professionalism, and driving resolution with a solution-oriented approach.
• Drive renewals and actively seek upselling and cross-selling opportunities by aligning customer business outcomes with Relish solutions.
  Prepare and deliver customer success metrics and health reports to internal stakeholders and senior leadership.