Customer Success Manager - Retail (EMEA)

at  Blue Yonder

Job Title: Customer Success Manager – Retail (EMEA)
Overview:
We are excited to be searching for a Customer Success Manager to support Blue Yonder with our overall adoption journey for a collection of strategically important customers within the EMEA Region.
In this role you will be responsible for coordinating with cross-functional internal teams on behalf of the customer; to drive value, promote customer satisfaction, and increase deployment and utilization. In this role you will be engaging customer stakeholders across hierarchies and acting as the trusted point of contact for assigned accounts.

Key Responsibilities:

• Drive customer success strategies in order to achieve Value, adoption and expertise on Blue Yonder solutions
• Serve as primary point of contact for any non-commercial relation
• Monitor and drive adoption metrics (i.e. Value realisation, utilisation)
• Understand customers’ industry and business processes
• Own strategic customer account meetings and regular check-ins
• Develop and manage a long-term adoption and value realization plan for each customer
• Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
• Provide value-added recommendations to customers on industry trends and best practices
• Build and maintain relationships with key C Level customer sponsors
• Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders
• Proactively identify cross-selling, and up-selling opportunities within customer accounts
• Identify strategic risks and take action for resolution
• Customer adoption of SaaS technology
• Speaking and attending Blue Yonder events etc
• Driving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solutions

What we are looking for:

• Around 10 years of consulting, professional services, implementation, customer success management, or account management experience
• Ability to travel throughout the EMEA region up to 60% of the time to be onsite with customers
• Excellent written and verbal communication & presentation skills
• Strong negotiation and stakeholder management skills
• Experience in interacting with C-Suite Executives
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Data-driven with a commitment to drive/track consistent engagement process
• Strong business and analytical acumen
• Knowledge and understanding of SaaS technology landscape
• Degree standard qualification

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equity (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder’s inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

• Drive customer success strategies in order to achieve Value, adoption and expertise on Blue Yonder solutions
• Serve as primary point of contact for any non-commercial relation
• Monitor and drive adoption metrics (i.e. Value realisation, utilisation)
• Understand customers’ industry and business processes
• Own strategic customer account meetings and regular check-ins
• Develop and manage a long-term adoption and value realization plan for each customer
• Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
• Provide value-added recommendations to customers on industry trends and best practices
• Build and maintain relationships with key C Level customer sponsors
• Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders
• Proactively identify cross-selling, and up-selling opportunities within customer accounts
• Identify strategic risks and take action for resolution
• Customer adoption of SaaS technology
• Speaking and attending Blue Yonder events etc
• Driving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solution