Customer Success Manager - Retail Vertical at NielsenIQ

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Satisfaction, Consulting Services, Insights Delivery, Analytics, Thought Leadership, Performance Overview Analysis, Business Issue Analysis, Reporting, Presentation Building, Relationship Building, Customer Experience Transformation, Service Level Exceedance, End-to-End Process Ownership, Business English, Hungarian Knowledge, Analytical Skills

Industry

Software Development

Description

Job Description About the job NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. You’ll be working within the Analytics & Insights team, responsible for delighting clients in Hungary, delivering retail measurement insights and analysis for Retailer clients. Responsibilities Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets Providing in-depth consulting services and delivering insights and analytics as well as thought leadership Providing performance overview analysis and business issue analysis Continue to broaden knowledge of client business issues and needs, NIQ services and broader industry Delivering final reports and presentations, building a story and final recommendations Own reporting, including report maintenance, business issue analysis and solution integration Build effective relationships with client representatives Working closely with the CS Consulting Lead, Operations Team, Reporting Hub and Retail Vertical Sales to transform customer experience Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded Owning end-to-end process of in-scope solutions About you At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities. As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us. Qualifications 2-3 years of experience Strong Business English and Hungarian knowledge Fast learner, curious and interested in exploring data Numeric and logical thinking. Excellent analytical skills Good communication and presentation skills Strong problem-solving skills An ability to work independently and in a team Fluent in spoken and written English. Competent in Microsoft Office (Excel, PowerPoint, Word, etc.) Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The role involves delighting retail clients in Hungary by delivering retail measurement insights and analysis, providing in-depth consulting services, and delivering final reports with recommendations. Responsibilities also include owning reporting maintenance, business issue analysis, and building effective relationships with client representatives.