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Customer Success Manager at Richpanel
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Account Management, Technical Fluency, Problem-Solving, Communication Skills, Data Analysis, Project Management, Collaboration, Workflow Design, ROI Storytelling, E-Commerce, SaaS, Automation Strategies, Mentoring, Troubleshooting, Cultural Adaptability

Industry

Software Development

Description
About the job Richpanel is an AI-first customer service platform disrupting the $400B BPO market. By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably. We’re headquartered in Bangalore with a global customer base of 2,000+ brands. Backed by leading investors, we’re scaling rapidly and building a world-class Customer Success team to drive retention and revenue growth. The Role We’re looking for an experienced Customer Success Manager (CSM) to own a portfolio of high-value accounts and ensure adoption, measurable ROI, and renewals. This role requires strong account management skills, technical fluency, and the ability to act as a trusted advisor to e-commerce leaders. You’ll be responsible for end-to-end customer ownership — from onboarding to renewal — while also helping evolve Richpanel’s success playbooks, workflows, and processes. If you thrive in fast-paced environments, love solving business problems, and can translate technical adoption into executive-level storytelling, this role is for you. Responsibilities Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth Maintain
Responsibilities
The Customer Success Manager will own a portfolio of high-value accounts, ensuring adoption, measurable ROI, and renewals. Responsibilities include onboarding new customers, driving growth, and collaborating cross-functionally to align on account strategy.