Customer Success Manager at Ricoh Australia

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Account Coordination, B2B Customer Success, Proposal Development, Stakeholder Management, Problem Solving, Microsoft Office, Cross-selling, Service Delivery, Time Management

Industry

IT Services and IT Consulting

Description

Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? The Role We’re looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio. This is a highly collaborative role where you’ll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes. What you’ll be doing Act as a key point of contact for customers, delivering responsive support and issue resolution Partner with Account Executives to drive customer retention, satisfaction, and account growth Support the sales process through proposal development, contracts, and customer documentation Coordinate customer meetings, service reviews, and follow-ups Identify and progress cross-sell opportunities across Ricoh’s solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications) Collaborate with pre-sales, PMO and SMEs to successfully deliver customer projects Build strong stakeholder relationships and understand client business drivers Monitor service performance and contribute to continuous improvement initiatives To be successful in this role: What you’ll bring Proven experience in a B2B customer success, sales support or account coordination role Strong customer engagement and relationship management skills High attention to detail with excellent organisation and time management Commercial mindset with the ability to identify growth opportunities Strong problem-solving capability and ability to navigate complex environments Advanced Microsoft Office skills Experience working with customers, sales teams and senior stakeholders What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Permanent Who we are Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.

Responsibilities

The role involves partnering with Account Executives to strengthen customer relationships, drive retention, and identify growth opportunities. Key duties include acting as a primary customer contact, coordinating service reviews, and collaborating with internal specialists to deliver projects.