Customer Success Manager at S&P Global

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Client Engagement, Product Adoption, Retention, Relationship Building, Problem Solving, Analytical Skills, Communication Skills, Team Collaboration, Financial Services, Salesforce, Microsoft Excel, MS Office, Capital Markets, Creative Thinking, Process Optimization

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 10 Job Description The Role: Customer Success Manager Grade: 10 The Location: (Beijing) The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. The Impact: You will be a key member of the Customer Success Team, responsible for creating, executing, and continuously improving the customer experience. You will work directly with the team to help our clients achieve their business needs. In this role you will partner with key senior stakeholders across Commercial and Product organizations to establish and refine best practices. Responsibilities: Lead client engagement initiatives, driving product adoption, retention. Build strategic plans for product adoption on the account level within your Book of Business, and lead the initiatives with various internal stakeholders to achieve your objectives Build and maintain strong relationships with clients at all levels, and become their partner – i.e., end-users, business heads, senior managers, etc. Proactively assess and address user needs in order to drive the best possible client experience Create awareness in the user base of existing and new offerings and advise the best solutions, so that it is relevant and effective to users Identify referral opportunities for S&P Global Market Intelligence and cross-divisional services as part of client outreach Raise product/service enhancement queries, provide client feedback on core products. Keep team informed of competitive landscape and process changes Drive adoption of tools that support and enable Customer Success Associates to be more effective (i.e., SalesLoft, etc.) Inspire proactive activity and foster a positive and collaborative culture across Customer Success team as well as all stakeholder teams What We’re Looking For: Qualifications: Bachelor’s degree. Holder in Finance, Economics or related working experience is preferred Minimum 3 years of relevant Sales or Clients Servicing experience in the financial sector (either at a vendor or a Financial Institution such as Investment Management/Investment Banking/Private Equity Institution/Corporate Treasury) is preferred A persistent and proactive mindset to drive growth across client accounts with confidence Strong knowledge and understanding of Capital Markets and Financial Services Industry Excellent problem-solving skills and analytical capabilities (e.g., financial modeling) Solid presentation and communication skills (face to face, large groups, remotely) Team player and able to collaborate with global counterparts Ability to think creatively and optimize processes. Aptitude for problem solving, organized and detail oriented with strong written and oral communications skills. Advanced knowledge of Salesforce, Microsoft Excel, and MS Office About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Customer Success Manager will lead client engagement initiatives, driving product adoption and retention while building strategic plans for product adoption. They will also maintain strong relationships with clients and proactively assess user needs to enhance the client experience.