Dresden Partners specializes in connecting exceptional talent with leading global companies. We are dedicated to IT recruitment across Mexico, Latin America, and the United States.
We are currently seeking a Customer Success Manager - SaaS Industry

REQUIREMENTS:

• 4+ years of experience in Customer Success, Account Management, or similar SaaS industry roles.
• Proven track record of meeting and exceeding key metrics (e.g., retention, NPS, and upsell targets).
• Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders at all levels.
• Strong analytical skills to interpret data, generate insights, and drive decisions.
• Experience working with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.
• Proactive problem-solving mindset and ability to thrive in a dynamic environment.
• Bachelor’s degree in Business, Communications, or a related field.
• Advanced level of English (C1) as all communication is conducted in English with global users.

Please refer the Job description for details