Remote – U.S. Based | Full-Time
Our purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions.
At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.
The Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.
If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

• Guide new customers through a structured onboarding process
• Deliver training on software, strategy, and marketing best practices
• Recommend and teach customers how to use the specific tools that align with their goals and drive measurable impact
• Manage 35–50 customer relationships from post-launch through renewal
• Monitor platform adoption and proactively address engagement risks
• Own the customer marketing strategy—coaching them on what’s working and what needs to change
• Overcome concerns and objections to maintain strong, long-term relationships
• Deliver consistent results that build trust and momentum
• Navigate retention conversations and support contract renewals
• Identify opportunities for upsell and expansion early—by aligning customer goals with impactful solutions
• Collaborate cross-functionally to ensure customer feedback is heard and acted on