Team: Product Management & Alliances
Country: Germany
Remote Work Available: Yes
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

REQUIREMENTS

• Based in Europe (UK, Spain, or Germany)
• 7+ years working in life sciences, software, or consulting
• Strong knowledge of drug safety and pharmacovigilance processes and regulations
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges
• Ability to travel up to 25%
• Qualified candidates must be legally authorized to be employed in the EU. Veeva Systems does not anticipate providing sponsorship for employment visa status (eg H-1B or TN status) for this position

THE ROLE

Veeva is looking for a Customer Success Manager (CSM) to join our team in Europe, focused on ensuring the success of our customers utilizing Veeva Safety. We’re seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions.
As a CSM, you will be responsible for ensuring our customers’ success with Veeva’s Safety (pharmacovigilance) products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.
This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer.

WHAT YOU’LL DO

• Support 4-6 large, global pharmacovigilance customers post-implementation with Veeva Safety applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning
• Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals