Customer Success Manager at SAIC

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Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Law Enforcement, Organizational Improvement, Technical Oversight, Strategic Planning, Team Building, Results-Oriented Metrics, Budget Management, Requirements Management, Public Safety, Counterterrorism, Counterintelligence, Enforcement Operations, HR Systems Analysis, Training Programs, Employee Wellness Programs

Industry

Defense and Space Manufacturing

Description

SAIC has an opening for a Customer Success Manager supporting the USMS FORCE contract. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. We are seeking an individual to join the team who is fully committed to improving the effectiveness of law enforcement programs and bringing the best innovation, implementation, and attitudes to bear to the position. Duties and Responsibilities: Provide day-to-day support of strategy, business process, organizational improvement, and consulting services in the enforcement and public safety arenas. Provide technical oversight to the ServiceDesk team, Field Services Team, and PCaaS team, as needed to ensure effective delivery to the end user. Leverage familiarity with the end client’s environment, infrastructure, and mission needs to help improve the services being delivered. Analyze effectiveness of HR systems, training programs, and employee wellness programs in high-impact environments. Support documentation of findings. Support effectiveness meetings and symposiums. Evaluate the current environment and identify and present findings and freely share ideas to make client functionality better. Manage teams and programs for clients in the public safety space, including ability to lead and support discussions on strategic planning in protection, counterterror, counterintelligence, enforcement operations, and building long-lasting strategies for success. Required Education and Experience: Qualifications - External Required : Bachelor's degree in related field and 15+ years of relevant experience; Master's degree and 13+ years of relevant experience. Familiarity with enforcement operations and mission functions. Familiarity with strategic planning and starting new initiatives. Experience in systems planning and documentation as well as presenting of findings to executive-level staff. Hands-on experience with team building, results-oriented metrics planning and fulfillment. Knowledge of budgets, planning, requirements management and definition, and outcome-oriented resource management. Experience in multiple areas of federal law enforcement and functions. Security Clearance Requirement:  Ability to obtain and maintain a DOJ Public trust requiring U.S. Citizenship.

Responsibilities

The Customer Success Manager will provide day-to-day support for strategy and organizational improvement in law enforcement programs. They will manage teams and programs, ensuring effective delivery of services to the end user.