ABOUT SCALE INSIGHTS

Scale Insights is a leading SaaS provider of Amazon PPC automation and analytics, trusted by over 3,000 brands to optimize 114+ million ad operations and drive $21 billion in GMV. Our mission is to help Amazon sellers run leaner, more profitable advertising operations—freeing up time and boosting margins.
We believe Customer Success is more than retention—it’s about turning every customer into a growth story. This means guiding them to value fast, expanding their success over time, and using insights to open new revenue opportunities.
If you are customer-obsessed, a confident communicator, commercially minded, and data-driven, this role is for you.

1. OWN THE CUSTOMER ONBOARDING EXPERIENCE

• Deliver high-impact onboarding sessions tailored to customer goals, use cases, and business objectives.
• Guide new users through initial platform setup, integrations, and training to accelerate time-to-value.
• Collaborate with Product and Support teams to ensure technical and strategic readiness during onboarding.

REQUIREMENTS:

• 2–4 years of experience in a SaaS customer success, sales, or account management role
• Proven ability to drive onboarding, user activation, and revenue expansion
• Excellent communication and presentation skills
• Ability to manage multiple accounts and prioritize tasks effectively
• Comfortable with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, etc.)

ABOUT THE ROLE:

As a Customer Success Manager, you’ll play a pivotal role in turning new users into high-value, long-term customers. You’ll own the onboarding process and be directly responsible for driving key metrics including user activation, retention, and expansion.
This is a results-oriented role ideal for someone with a strong SaaS sales background.