Note: We are recruiting on behalf of our valued client. This opportunity is for a position with their organization, not with People Culture Talent. We’re excited to help connect talented professionals with this exceptional team!

THE ROLE

The leading AI-powered automation platform transforming revenue teams is looking for a Customer Success Manager, Scale, to help customers like Zscaler, Ramp, and 1Password unlock greater productivity and scale with our technology. In this role, you’ll own a portfolio of high-impact mid-market accounts, guiding them from onboarding through expansion, and ensuring they achieve measurable ROI. You’ll work cross-functionally with Solutions Architects, Sales, and Product to turn insights into action, drive adoption across teams, and help shape the future of how revenue organizations operate.

CORE RESPONSIBILITIES

• Manage a portfolio of 30+ mid-market customers
• Identify and address account risks and growth opportunities proactively
• Use data analytics to enhance customer engagement and retention
• Work closely with sales, support, and solutions teams
• Create knowledge base content and enhance customer onboarding processes