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Customer Success Manager at Scaletek
Southport PR9, , United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

17 Oct, 25

Salary

28000.0

Posted On

18 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Act as the first point of contact for client questions and support requests
  • Guide new clients through onboarding and training
  • Work alongside Account Managers to deliver a seamless client experience
  • Troubleshoot technical issues and provide clear, helpful solutions
  • Log and manage support tickets and follow up promptly
  • Keep clients informed about the status of their queries
  • Coordinate with internal teams or third parties to resolve issues
  • Build strong, long-term relationships with clients