Key Responsibilities

• Manage day-to-day relationships with assigned clients and act as their primary point of contact.
• Build strong relationships with key client stakeholders and develop a clear understanding of their business needs and priorities.
• Manage client queries, requests, concerns and escalations through to resolution.
• Coordinate with internal teams to ensure services are delivered accurately, efficiently and within agreed timelines.
• Take ownership of client issues, following up with relevant teams and keeping clients informed until resolution.
• Monitor service delivery and proactively identify potential issues, gaps or areas for improvement.
• Conduct regular client meetings, service reviews and follow-ups.
• Track agreed actions, commitments and outstanding items to ensure timely completion.
• Gather client feedback and work with internal teams to improve processes and overall service quality.
• Support client onboarding and ensure a smooth transition into ongoing service delivery.
• Maintain accurate records of client interactions, requests, issues and agreed actions.
• Identify opportunities to strengthen client relationships and expand the services provided where appropriate.
• Work closely with operational and functional teams to ensure a consistent client experience.

Requirements

• Bachelor's degree in Business Administration, Management, Communications or a related field.
• Minimum 5 years of experience in Customer Success, Account Management, Client Services, Service Delivery or a similar client-facing role.
• Experience managing corporate or B2B clients within a professional services, managed services, technology, outsourcing or shared services environment is preferred.
• Strong relationship management and stakeholder engagement skills.
• Demonstrated experience managing client issues and escalations through to successful resolution.
• Strong problem-solving skills with the ability to coordinate across multiple teams.
• Highly organised with strong follow-up and attention to detail.
• Comfortable managing multiple clients, priorities and ongoing requests simultaneously.
• Excellent written and verbal communication skills.
• Strong customer service mindset with a proactive and solutions-focused approach.

Preferred Experience

• Experience working within a multi-service or managed services environment.
• Exposure to HR, Finance, IT, Procurement or other corporate support services.
• Experience working with UAE-based corporate clients.
• Familiarity with CRM, ticketing or customer success platforms.
• 
  

Key Responsibilities

• Manage day-to-day relationships with assigned clients and act as their primary point of contact.
• Build strong relationships with key client stakeholders and develop a clear understanding of their business needs and priorities.
• Manage client queries, requests, concerns and escalations through to resolution.
• Coordinate with internal teams to ensure services are delivered accurately, efficiently and within agreed timelines.
• Take ownership of client issues, following up with relevant teams and keeping clients informed until resolution.
• Monitor service delivery and proactively identify potential issues, gaps or areas for improvement.
• Conduct regular client meetings, service reviews and follow-ups.
• Track agreed actions, commitments and outstanding items to ensure timely completion.
• Gather client feedback and work with internal teams to improve processes and overall service quality.
• Support client onboarding and ensure a smooth transition into ongoing service delivery.
• Maintain accurate records of client interactions, requests, issues and agreed actions.
• Identify opportunities to strengthen client relationships and expand the services provided where appropriate.
• Work closely with operational and functional teams to ensure a consistent client experience.

Requirements

• Bachelor's degree in Business Administration, Management, Communications or a related field.
• Minimum 5 years of experience in Customer Success, Account Management, Client Services, Service Delivery or a similar client-facing role.
• Experience managing corporate or B2B clients within a professional services, managed services, technology, outsourcing or shared services environment is preferred.
• Strong relationship management and stakeholder engagement skills.
• Demonstrated experience managing client issues and escalations through to successful resolution.
• Strong problem-solving skills with the ability to coordinate across multiple teams.
• Highly organised with strong follow-up and attention to detail.
• Comfortable managing multiple clients, priorities and ongoing requests simultaneously.
• Excellent written and verbal communication skills.
• Strong customer service mindset with a proactive and solutions-focused approach.

Preferred Experience

• Experience working within a multi-service or managed services environment.
• Exposure to HR, Finance, IT, Procurement or other corporate support services.
• Experience working with UAE-based corporate clients.
• Familiarity with CRM, ticketing or customer success platforms.
•