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Customer Success Manager at Screen Magic Mobile Media Pvt. Ltd.

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B SaaS Account Management, Customer Success, CRM Knowledge, Communication Skills, Interpersonal Skills, Data Analysis, Problem-Solving, Growth Strategies, Customer Engagement, Onboarding, Training, Retention, Revenue Growth, Cross-Selling, Up-Selling, Collaboration

Industry

Software Development

Description

About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. Proactively engage with customers to enhance experience & reduce churn. Analyze account data to identify opportunities and craft growth strategies. Collaborate with cross-functional teams to resolve issues & align on customer goals. Capture and share customer feedback with internal teams for continuous improvement. Lead onboarding, training & adoption programs for customers. Manage commercial activities and ensure SLA compliance. What You’ll Need 1+ years’ experience in B2B SaaS account management or customer success. Strong CRM knowledge and experience managing customer lifecycles. Excellent communication & interpersonal skills with a customer-first mindset. Data-driven approach to problem-solving and strategy. Why SMS Magic? Exposure to a global SaaS business with innovative technology. A high-performance, growth-oriented work culture. Competitive compensation & performance-based rewards. Flexibility, learning opportunities & scope to make high business impact. About SMS Magic For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch. 🌐 Learn more: www.sms-magic.com

Responsibilities

The Customer Success Manager will manage a portfolio of B2B SaaS accounts, driving renewals, retention, and revenue growth. They will conduct regular check-ins and analyze account data to identify opportunities for growth and enhance customer experience.