Customer Success Manager at Screening Eagle Technologies SA

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Inside Sales, Customer Onboarding, Lead Qualification, CRM Management, Product Demos, Customer Retention, Upselling, Cross-selling, Technical Troubleshooting, Relationship Building, QBRs, SaaS, Communication Skills, Presentation Skills

Industry

Software Development

Description

Intro We are seeking a proactive and customer-centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities, such as lead qualification, opportunity nurturing, proposal support, and upsell/cross-sell initiatives. What will you do Customer Success Serve as the primary point of contact for assigned customers, ensuring successful onboarding, training, and ongoing adoption of Screening Eagle solutions. Act as the first point of contact for customer support enquiries, coordinating issue resolution and maintaining customer communication throughout the process. Triage customer issues and escalate product defects or technical issues to the appropriate teams while ensuring timely follow-up and resolution. Build trusted advisor relationships, understanding customer goals, workflows, and use cases. Monitor customer health metrics, usage patterns, and renewal risks; implement proactive interventions. Conduct regular check-ins, QBRs, and product reviews with customers. Partner with Product and Engineering teams to communicate customer feedback and influence roadmap improvements. Coordinate customer renewals and support commercial discussions in partnership with the VP Business Development, ensuring timely contract continuation and addressing commercial and technical queries. Develop and maintain documentation, best practices, and success plans for customers. Coordinate customer onboarding and implementation activities with the Technical Solutions Consultant, Product and Engineering teams to ensure successful customer deployments. Inside Sales (Potentially up to 20%) Qualify inbound leads and follow up with prospects to understand needs and potential fit. Support Sales Team with opportunity research, proposal preparation, and pricing coordination. Drive upsell and cross-sell initiatives within existing accounts in collaboration with the sales team. Maintain accurate CRM records for customer interactions, opportunities, and pipelines. Conduct product demos and introductory presentations for early-stage leads. Assist in coordinating marketing or sales campaigns targeting existing customers. What do we expect Bachelor Degree in Business Administrative or similar. Strong communication, presentation, and interpersonal skills. Ability to manage multiple customer accounts and prioritize effectively. Experience with SaaS products or cloud-based technical solutions. Familiarity with CRM tools (e.g., HubSpot, Salesforce). Customer-first mindset with ability to translate customer needs into actionable plans. Good to have 2 – 5 years of experience in Customer Success, Account Management, Inside Sales, or similar customer-facing roles. Experience in construction, inspection, NDT, or asset management industries. Technical understanding of software workflows, mobile applications, or cloud platforms. Ability to conduct basic product troubleshooting and escalate complex issues. Experience running product onboarding or training sessions. We encourage you to apply even if you do not meet all of the above criteria. Our offer About us We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?

Responsibilities

The role focuses on driving customer adoption, retention, and growth by serving as the primary point of contact for onboarding and support. Additionally, the manager will support inside sales activities including lead qualification and upsell initiatives.