ABOUT US

Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.
We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We’ve been growing fast and will scale even faster over the next few years.
We’re also proud to be part of Octopus, the £multi billion group that’s on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.
Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

THE ROLE

Make complex problems disappear! At Seccl, we’re on a mission to allow anyone to invest, and invest well…and be looked after along the way. As we grow, we’re looking for a customer success manager who thrives on untangling problems, building strong relationships, and making things happen.
You’ll act as the go-to escalation point for our customers - helping solve complex issues, drive delivery excellence and keep everyone pulling in the same direction. If you’re calm under pressure, great with data and even better with people, we’d love to hear from you.

THIS ROLE’S FOR YOU IF…

• You have solid knowledge of fintech or adviser platforms and understand how Seccl fits in the bigger picture
• You’re confident managing escalations and complex queries, even when information is patchy
• You love working across functions and keeping lots of moving parts aligned
• You’re data-savvy - able to turn tickets and trends into meaningful insights
• You communicate clearly, calmly and confidently - whether you’re with a client or presenting internally
• You’re curious, collaborative, and always looking to make things better

THIS ROLE ISN’T FOR YOU IF…

• You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression
• You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty