Customer Success Manager SEE (m/f/d) at PlanRadar GmbH

City of Zagreb, Zagreb, Croatia -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, CRM Systems, Web Applications, Mobile Applications, Technical Understanding, Communication, Business Relationships, Self-Motivated, Team Player, Problem Solving, Training, Engagement, Value Realization, Coaching

Industry

Software Development

Description

Position Full-time Location Vienna Start As of Now Contract Permanent What we do at PlanRadar PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries. PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar! Meet the team here! What you’ll get to do PlanRadar is looking for an experienced Customer Success Manager for SEE to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadar’s features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding, adoption, advocacy, retention, and growth of your client base. Working closely with Sales Consultants, our CSMs to provide input into the strategic account and success plans, help identify areas where customers have room for improvement, and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty. AMONG OTHER THINGS YOU WILL Be the product expert and provide training and services to successfully implement/deploy our features on the customer side Maintain a detailed understanding of PlanRadar, assist customers with questions and suggest the best solutions for their needs Carry out regular customer meetings and periodic business reviews to establish and quantify desired business outcomes and other key performance indicators Be a dedicated partner to our customers and support their needs and issues across all PlanRadar's departments Create success stories with your customers and collaborate with the marketing team to turn them into case studies Minimize customer churn through continuous engagement, value realization, education, coaching, and persuasion Partner closely with other cross-functional team members (e.g. product management, development) to translate business needs and product requirements into improved solutions WHO YOU ARE You have experience with account management or Customer Success, preferably within the SaaS industry You have experience in using CRM systems and computer literacy You are experienced in web and mobile applications, and therefore have a technical understanding and familiarity with IT systems You have excellent spoken and written Croatian and business English language skills You are accountable and very well organised You have exceptional ability to communicate and foster positive business relationships You are self-motivated, a proactive team player with innovative ideas, diplomatic skills, and tact. Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly You are open to travel occasionally to customers or other PlanRadar's office locations for trainings What we offer Room for personal and professional development Challenging and diversified line of action Working in a fast-growing company with international customers and investors Centrally located and attractive office in Zagreb Performance-related career system with competitive and progressive base salary Uncapped bonus based on a success-related commission scheme Possibilities to work from home Motivated and agile team with a common vision Additional benefits like team events, free drinks & snacks, … Benefits Buddy program In-house trainings Global culture Relocation package Team events Home Office possibilities Flexible working hours Free drinks, snacks & fruits Referral program Commission or bonus

Responsibilities

As a Customer Success Manager, you will work closely with customers to identify their business needs and help them onboard PlanRadar’s features. You will be responsible for customer retention, growth, and building strong relationships to ensure value realization.