Customer Success Manager, Senior Associate (Informatica) at Salesforce

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer success, Account management, Informatica, Data integration, Data quality, MDM, Data governance, Enterprise data architecture, Stakeholder management, Executive business reviews, Success planning, Japanese language, English language, SaaS, Salesforce platform

Industry

Software Development

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Customer Success Manager (CSM) Senior Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Japan, you will work closely with enterprise customers to drive adoption, maximize value, and ensure long-term success on the Salesforce platform. You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and a strong understanding of the Japanese business landscape to deliver tailored success strategies that align with each customer's unique goals. What you'll do: Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — within the Japan market Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and business outcomes Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) — conducted in Japanese and/or English as required Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle Support regional initiatives and contribute to the broader Japan CSM community of practice What we're looking for: 5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred Solid understanding of data integration, data governance, and enterprise data architecture concepts Proven ability to manage executive-level relationships within Japanese enterprise accounts Business-level proficiency in Japanese (written and spoken); English proficiency required Strong EBR facilitation, success planning, and stakeholder communication skills Experience working in or with the Japan market Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Responsibilities

The Customer Success Manager will serve as a trusted advisor for a portfolio of customers, driving adoption and maximizing value for Informatica-powered data solutions. They will design customized success plans, lead executive business reviews, and collaborate cross-functionally to ensure long-term customer success.