Join Sessions Health as a Customer Success Manager, where you’ll lead a high-impact team, partner closely with mental health professionals, and help shape practice management software that truly makes a difference.

DESCRIPTION

The success of our customers is at the heart of our mission, and we’re hiring for an experienced Customer Success Manager that’s passionate about providing empathetic support and directly owning the success of our largest customers. You’ll blend people leadership, support operations, and strategic account management to drive adoption, retention, and amazing support.

KNOWLEDGE EXPERTISE

• Maintain expert level of knowledge Sessions Health, functionality, and related integrations.
• Provide guidance on clearinghouse integrations, payer enrollments, and medical claims processes.

WHAT YOU’LL ACHIEVE IN THIS ROLE

• Lead & grow the team: Coach Customer Success and Billing Specialists, run high-quality 1:1s, and nurture an empathetic, high‑ownership culture.
• Deliver a gold‑standard customer experience: Set and uphold SLAs for first response, time‑to‑resolution, and quality; maintain excellent CSAT and NPS.
• Drive activation and adoption: Ensure smooth onboarding, reduce time‑to‑value, and increase feature adoption for top accounts.
• Tighten our operations: Optimize scheduling and coverage, improve queue management, and refine playbooks and escalation paths.
• Be the voice of the customer: Turn qualitative feedback and support trends into clear product insights and prioritized fixes.
• Elevate enablement: Keep product docs and videos accurate and discoverable; proactively address common questions and launch updates.